49 The Results Are In! Presenting the Findings of the 2016 Pan-Canadian Benchmarking Survey on Career Centre Services, Resources and Metrics


Christine Sjolander, Simon Fraser University

Highlights of this session include:

  • Top 10 workshop topics offered by career centres
  • Ways career centres are serving non-traditional stakeholders such as parents and faculty
  • Services that are starting to be discontinued by career centres; services that are being added by career centers
  • Qualifications required of staff in career services roles, if any
  • Percentage of career centres who use learning objectives to measure their services
  • How career centres are tracking post-graduate employment, if they are
  • How many career centres use advisory boards and corporate partner programs



Christine Sjolander, Simon Fraser University
Christine oversees the Graduate Career Management Centre and employer engagement strategy across both the undergraduate and graduate programs at Simon Fraser University. With more than twenty years in career development services at both the undergraduate and MBA levels at US and Canadian universities, she brings a range of individual and group experience, a large corporate network, and a penchant for new ideas to her role. Her professional experience also includes contingency recruiting for leading biotechnology and technology companies in the United States. Christine holds an undergraduate degree in business and a master’s degree in Industrial Engineering from Alfred University, and is currently pursuing her Doctorate of Education at SFU.



Click here to view presentation.

Click here to view presentation documentation.



In Canada, there has been little objective, aggregate data available about how post-secondary career centres operate. This study was developed to be able to provide current benchmarking data to career services leaders about three major areas of concern:

  • Financial, human and special resources
  • Services provided to students, alumni, employers and other stakeholders
  • Metrics collected and reported

In addition to collecting these in aggregate across Canada, this study also looked for differences in these areas across institution type, geographic region, and career centre type. Relationships between these three areas- resource, services and metrics – were also investigated in an attempt to provide career centres with useful data to use when making decisions around these areas.

This study provided three significant conclusions reported in this research brief:

  • Career centres continue to do more with fewer resources. Career centres would benefit from increased collaboration around best practices for how they are increasing efficiency, utilizing technology and avoiding staff burnout.
  • Career centres who can position themselves more central to their institutional mission generally receive more funding and staffing.
  • Career centres would benefit from longitudinal data to better identify trends, successes and challenges.

It is hoped that career centre staff, institutional administrations and others can use the data presented in this research brief to make better-informed decisions about how to operate their career centres.

CACEE proposes to run a similar survey every two years to collect longitudinal data and, thus, would appreciate feedback on how this study could be more useful to you in your day to day work.


Comments are closed.